CONSUMERS: AUTOMOBILE COMPLAINT COMPOSITE PAGE
50 Large Automobile Insurers Licensed to Conduct Business in California – Ratio for Complaint Years 2009, 2010, 2011
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| Rank (2011) | Company Name | 2011 Approx.Exposure Count | Justified Complaint Ratio | Number of Justified Complaints | ||||
|---|---|---|---|---|---|---|---|---|
| 2011 | 2010 | 2009 | 2011 | 2010 | 2009 | |||
| 1 | MERCURY CAS CO | 249,168 | 0.0 | 0.8 | 1.7 | 0 | 2 | 5 |
| 2 | CALIFORNIA AUTOMOBILE INS CO | 80,302 | 0.0 | 0.0 | 2.4 | 0 | 0 | 3 |
| 3 | ESSENTIA INS CO | 68,225 | 0.0 | 0.0 | 0.0 | 0 | 0 | 0 |
| 4 | HARTFORD CAS INS CO | 57,997 | 0.0 | 2.8 | 8.2 | 0 | 2 | 7 |
| 5 | WAWANESA GEN INS CO | 419,810 | 0.5 | 0.5 | 0.0 | 2 | 2 | 0 |
| 6 | GEICO IND CO | 356,860 | 0.6 | 1.7 | 0.3 | 2 | 6 | 1 |
| 7 | USAA CAS INS CO | 415,936 | 0.7 | 2.2 | 0.5 | 3 | 9 | 2 |
| 8 | MERCURY INS CO | 1,525,315 | 0.8 | 0.8 | 0.5 | 12 | 12 | 8 |
| 9 | ALLIED PROP & CAS INS CO | 124,841 | 0.8 | 0.0 | 0.0 | 1 | 0 | 0 |
| 10 | GEICO GEN INS CO | 685,646 | 0.9 | 0.9 | 0.7 | 6 | 6 | 4 |
| 11 | HARTFORD UNDERWRITERS INS CO | 196,420 | 1.0 | 5.9 | 6.2 | 2 | 12 | 13 |
| 12 | INTERINS EXCH OF THE AUTOMOBILE CLUB | 1,999,859 | 1.1 | 0.7 | 0.6 | 21 | 14 | 11 |
| 13 | AAA NORTHERN CA NV & UT INS EXCH | 1,693,734 | 1.1 | 1.2 | 0.5 | 18 | 20 | 9 |
| 14 | GOVERNMENT EMPLOYEES INS CO | 282,010 | 1.1 | 1.1 | 1.2 | 3 | 3 | 3 |
| 15 | ALLSTATE INS CO | 408,278 | 1.2 | 3.0 | 1.5 | 5 | 13 | 7 |
| 16 | STATE FARM MUT AUTO INS CO | 3,370,436 | 1.4 | 0.7 | 0.6 | 46 | 24 | 21 |
| 17 | GEICO CAS CO | 135,062 | 1.5 | 1.6 | 2.5 | 2 | 2 | 3 |
| 18 | ALLSTATE IND CO | 1,569,320 | 1.5 | 2.8 | 1.2 | 24 | 46 | 21 |
| 19 | CALIFORNIA CAS IND EXCH | 127,673 | 1.6 | 2.3 | 0.0 | 2 | 3 | 0 |
| 20 | CALIFORNIA CAPITAL INS CO | 62,599 | 1.6 | 1.7 | 0.0 | 1 | 1 | 0 |
| 21 | UNITED SERV AUTOMOBILE ASSN | 427,619 | 1.6 | 2.8 | 1.2 | 7 | 12 | 5 |
| 22 | PROGRESSIVE WEST INS CO | 365,518 | 1.6 | 1.6 | 1.6 | 6 | 5 | 4 |
| 23 | ESURANCE PROP & CAS INS CO | 176,919 | 1.7 | 2.3 | 4.0 | 3 | 4 | 7 |
| 24 | KEMPER INDEPENDENCE INS CO | 55,209 | 1.8 | 6.9 | 1.6 | 1 | 4 | 1 |
| 25 | STANDARD FIRE INS CO | 198,506 | 2.0 | 1.1 | 1.9 | 4 | 2 | 3 |
| 26 | SAFECO INS CO OF AMER | 294,355 | 2.0 | 2.7 | 3.2 | 6 | 8 | 10 |
| 27 | MID CENTURY INS CO | 1,333,505 | 2.2 | 2.6 | 2.3 | 30 | 37 | 30 |
| 28 | FARMERS INS EXCH | 665,342 | 2.3 | 2.0 | 2.4 | 15 | 12 | 19 |
| 29 | LOYA CAS INS CO | 210,683 | 2.4 | 5.4 | 4.4 | 5 | 11 | 7 |
| 30 | ALLIANCE UNITED INS CO | 268,518 | 2.6 | 4.7 | 1.2 | 7 | 11 | 2 |
| 31 | PROGRESSIVE CHOICE INS CO | 421,118 | 2.6 | 2.3 | 0.8 | 11 | 9 | 3 |
| 32 | AMCO INS CO | 260,011 | 2.7 | 2.2 | 0.8 | 7 | 6 | 2 |
| 33 | IDS PROP CAS INS CO | 242,405 | 2.9 | 3.5 | 1.3 | 7 | 8 | 3 |
| 34 | AMICA MUT INS CO | 61,721 | 3.2 | 0.0 | 3.6 | 2 | 0 | 2 |
| 35 | INFINITY INS CO | 810,006 | 3.5 | 1.8 | 2.2 | 28 | 13 | 16 |
| 36 | PERMANENT GEN ASSUR CORP | 57,572 | 3.5 | 8.3 | 6.1 | 2 | 5 | 4 |
| 37 | LIBERTY MUT FIRE INS CO | 380,306 | 3.9 | 0.8 | 1.7 | 15 | 3 | 6 |
| 38 | VIKING INS CO OF WI | 262,558 | 4.2 | 4.8 | 1.1 | 11 | 13 | 3 |
| 39 | ANCHOR GEN INS CO | 137,862 | 4.4 | 2.2 | 2.7 | 6 | 3 | 3 |
| 40 | FINANCIAL IND CO | 205,427 | 4.4 | 7.0 | 2.4 | 9 | 16 | 6 |
| 41 | ACCESS INS CO | 498,664 | 4.4 | 3.4 | 3.1 | 22 | 14 | 11 |
| 42 | NATIONWIDE INS CO OF AMER | 120,613 | 5.0 | 6.3 | 6.9 | 6 | 8 | 9 |
| 43 | METROPOLITAN DRT PROP & CAS INS CO | 147,495 | 5.4 | 3.8 | 3.5 | 8 | 5 | 4 |
| 44 | 21ST CENTURY INS CO | 810,131 | 5.9 | 3.2 | 2.2 | 48 | 28 | 22 |
| 45 | EXPLORER INS CO | 155,151 | 6.4 | 4.1 | 0.0 | 10 | 9 | 0 |
| 46 | NATIONAL GEN INS CO | 120,034 | 6.7 | 2.2 | 2.6 | 8 | 3 | 4 |
| 47 | QBE INS CORP | 88,024 | 6.8 | 10.5 | 0.9 | 6 | 11 | 1 |
| 48 | COAST NATL INS CO | 461,171 | 7.2 | 3.5 | 2.7 | 33 | 12 | 6 |
| 49 | COMMERCE W INS CO | 245,277 | 9.0 | 5.6 | 1.6 | 22 | 11 | 2 |
| 50 | VICTORIA FIRE & CAS CO | 98,148 | 12.2 | 9.2 | 5.5 | 12 | 11 | 8 |
